“Grandad” from Seven Samurai says,
“What’s the use of worrying about your beard when your head’s about to be taken?”
There are systems design implications for this. Too many times we are concerned with the “touchpoint” problem before us and neglect to probe a level deeper at the heart of the issue. This is one way to distinguish between design practices that focus on one-off projects but do not get to the heart of the organization. I think that’s what I’m trying to do at the Weatherhead and why I came to school.