I believe that one of the most significant developments in systems thinking is the recognition that human beings can never see or experience a system, yet we know that our lives are so strongly influenced by systems and environments of our own making and by those that nature provides … We can never see or [...]

While I was at frog design, I was able to be part of the research and exploratory phases of Project M (or, Project Masiluleke, which stands for “lend a helping hand” in Zulu). Frog is also collaborating with various other organizations.
Using simple mobile technologies like SMS along with home-testing kits, Project M focuses on addressing [...]

Oh, how the Ninja Turtles would be envious of what’s possible today.
I just ordered Domino’s Pizza with my sister-in-law and thought I was going through a typical transaction over the web. After the credit card payment, however, I was brought to this flash-based interface on the confirmation page:
While we waited, there was also a “Are [...]

From a trusted marketing report:
Vacation travel is about purchasing an experience. A leisure traveler’s evaluation of a destination or a resort hinges on intangibles that amount to much more than just a list of amenities or attributes.
Basically, when we think of having “an experience,” it is greater than the sum of its parts.
This is like [...]

At lunch today, mom mentioned how Greyhound is offering trips from NY to DC for $1 starting March 27. This is a huge drop from their usual $39 each way. The new service is called BoltBus line and is targeting the college student demographic. These buses feature leather seats, power outlets, and wireless internet. Pretty [...]

I’ve been reading a bit more Antonio Gramsci (Marxist Theorist) and John Dewey’s Art as Experience. Although the two have two very different notions of reality, they seem to have the same macro-problem.
PROBLEM: Separation of Thought and Action.
FOR GRAMSCI:
Thought is the theory of contradictions in a society and action is the people’s actual consciousness. Because [...]

Please forgive the title of this entry. I want to express my thoughts about completely different matters.
First, I want to talk about Philadelphia. I was there yesterday for an interview and forgot what it was like. I was there for about 5 years of my life going to school. It’s a great city.
I had heard [...]

Despite how many times I’ve tried to explain to my wife what it is I do as an interaction designer, she seems to always have a hard time transferring what I do to others. Perhaps it is natural that designers are defined by what we make, so rather than explaining things to people, it’s just [...]