Just spent the afternoon reading and had a few random thoughts:
1. A THOUGHT ON GOING TO THE SOURCE
The origin or primary source of something is very important. Hence, knowing the arts (what guides one’s thinking) is just as important than trying to learn all the methodologies that one can choose from to understand a specific [...]

While I was at frog design, I was able to be part of the research and exploratory phases of Project M (or, Project Masiluleke, which stands for “lend a helping hand” in Zulu). Frog is also collaborating with various other organizations.
Using simple mobile technologies like SMS along with home-testing kits, Project M focuses on addressing [...]

My project with the Neurosurgery Clinic at UPMC during graduate school is featured on Jeff Howard’s “Design for Service” site. Jeff has posted the interview he conducted with Jamin, a fellow team member, and me on May 13, 2008. Enjoy!
Design for Service: Kip Lee and Jamin Hegeman – Designing for the Clinic Experience

At lunch today, mom mentioned how Greyhound is offering trips from NY to DC for $1 starting March 27. This is a huge drop from their usual $39 each way. The new service is called BoltBus line and is targeting the college student demographic. These buses feature leather seats, power outlets, and wireless internet. Pretty [...]

I came across this video of Shelley Evenson, my advisor, presenting the topic,
“Designing for Service:
New Ways to Get at the Heart of the Service Experience” at the IIT Design Research Conference on September 22, 2007 in Chicago.
She spoke about 4 themes/dimensions to consider in Service Design:

Know the stakeholders and create personas to reflect them
Understand core [...]